What are your standard shipping costs?

The Tackle Bay ships all orders via United States Postal Service (USPS) or UPS and charges a flat fee of $10.00 shipping for orders up to $75.00, and provides free shipping for all orders over $75.00 to ship anywhere in the continental United States. PO Box and APO address does not apply.

How do I track my order?

Once you have completed your order through our website, we will send you an email with your order details, your order confirmation number and your tracking number. You can then track the status of your order online on the shipping provider's website. Please contact us at info@thetacklebay.com if you need further help.

DO YOU SHIP INTERNATIONALLY?

We currently only ships to addresses in the continental United States. In addition, we’re unable to ship to APO addresses or PO boxes. 

How quickly will I receive my shipment?

All orders are shipped via USPS or UPS Ground and shipping times can range from 1 to 14 days based on your location. Orders are normally shipped out the next business day but please allow up to 3 business days for credit card authorization, order processing, and packing. Once it leaves the warehouse, shipping times can range from 1 to 14 business days based on your location. Packages are shipped from California, Los Angeles area. See map below for estimated transit times.

WHAT PAYMENT METHODS ARE ACCEPTED?

We currently accept all major credit cards. We also accept PayPal.

Return Policy

Your 100% satisfaction is very important to us. If you are not completely satisfied with your order that you made from our website, you may return the merchandise.  Most unopened items in new condition and returned within 30 days will receive a refund or exchange.  Items that are opened or damaged, that do not have an authorized RMA# may be denied a refund or exchange.  ALL items sent back to The Tackle Bay MUST have an authorized RMA#.  Please contact Customer Service at info@thetacklebay.com to receive your authorized RMA#.  In most cases, your refund will automatically go back to the original form of payment used for the purchase.  Refunds will be credited back to the original payment method within 10 business days after the warehouse receives the item.   You may also request a refund in the form of a online store credit used for future purchases.

Returns after 30 days from the date of purchase will only be issued an online store credit.

While we do not cover the shipping cost for items that are being returned for personal preference, we will gladly cover the shipping for any item that is defective.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

An account is not needed to place an order. You have the option to create an account to review your order information and tracking history.

HOW CAN I CANCEL OR CHANGE MY ORDER?

If the orders that have not been shipped out from our warehouse, you can contact info@thetacklebay.com for cancellation or changes to orders. If a major change is needed, we will need to cancel your order and you will need to place a new order.